Contact Us Online 'Patient Triage'
You can contact us about a medical or administrative issue by clicking on the image below.
This short online form is the quickest and simplest way for the majority of our patients to access or clinical team for assistance. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 17:00 - 08:00. Please contact 111 during out of hours or 999 if this is an emergency.
To make an appointment call at the surgery or telephone either site as follows:
- Kirton Lindsey Surgery: 01652 648214
- Scotter Surgery: 01724 700218
You can also book routine appointments online via the link at the top of this page. In order to access online apointment services for the first time, you will need to visit the surgery in person with photo ID to register for this service and obtain a user name and password.
Routine doctor appointments can usually be booked up to 4 weeks in advance. Wait times for these appointments can vary dependent upon demand or for a particular doctor.
Additional doctor appointments are released daily from 08:00. These appointments are for patients that feel that they need to be seen sooner than the next available pre-bookable appointment and are not reserved exclusively for urgent conditions.
Urgent cases are assessed and seen as soon as possible on the day according to clinical need and may require a telephone call from the doctor.
If we are unable to provide a suitable appointment, appropriate advice or signposting to alternative services will be provided by one of our doctors.
Nurses based in our practice treat patients for a wide range of common conditions. They often have greater availability for appointments and can be booked up to 4 weeks in advance.
You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given.
Cancelling or changing an appointment
PLease let us know as soon as possible if you need to cancel an appointment by calling reception. You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.
If you need help when we are closed
Click here for information about out-of-hours services.
You can help us by:
- Being on time for your appointment
- Letting us know if you need to cancel
- Letting us know if more than one person needs to be seen
- Calling for a home visit or urgent appointment before 10:00
- Ringing for a repeat prescription after 10:00
- Ringing for results of tests after 13:30
Our doctors typically see four patients in the practice in the time it takes to do a single visit and can also access a wider range of equipment that cannot be taken out on home visits. For this reason, we ask our patients to come to the practice if at all possible.
However, if a home visit is required it would be appreciated if, wherever possible, requests are telephoned to the surgery before 10:00am. This service is ONLY for patients who are too ill or infirm to attend the surgery. Transport to the surgery is NOT the responsibility of the doctors. The doctors may telephone to clarify if a visit is clinically necessary.
GP Training Practice
We are an approved Yorkshire and Humberside Deanary site for GP training and are involved in the training of GP Specialist Registrars and Foundation Year 2 (FY2) doctors.
We are also a teaching partner with The Hull York Medical School, providing training for future doctors.
Occasionally you may be asked for permission to allow a trainee GP or student to participate in your consultation and/or for your consultation to be video recorded.
Please click here for more detailed information about the registrars, FY2 doctors and students.
Not Registered for Online Services?
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.